Services & Capabilities Certification (SC-IPMO®)

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The Service and Capabilities master class certification course utilizes AIPMO’s Service Lifecycle framework and incorporates various techniques throughout.

This certification course focuses on a pragmatic and practical approach to deliver a series of service principles, concepts, and AIPMO’s Service Lifecycle framework. These are used to develop your organization’s or client’s service topology and service capabilities, offering unique insights into a service-oriented view of enterprise-wide PMOs.

The course aims to equip participants with a clear method to understand the topic deeply, enabling them to maximize their value to their organization and create an enterprise-wide PMO Service strategy with underlying services. It covers piloting, implementing, running, and, when necessary, transforming or retiring services within AIPMO’s PMO Services Lifecycle framework.

AIPMO’s integrated frameworks will be covered to ensure contextual positioning of PMO Services, especially at the enterprise level.

This course provides insights that have never been shared before and are part of AIPMO’s book “PMO Services and Capabilities.” Attendees will be able to build their own PMO services strategy and services, a crucial step in ensuring their PMO is agile and has agility in terms of services offered to clients.

COURSE OVERVIEW

Organizations considering implementing PMOs must decide whether to establish a functional (inward-looking) or service-oriented (outward-looking) PMO. The implications of each option have long-lasting effects that impact PMO success, project success, and organizational success. This fundamental decision is covered in the course, explaining the risks and limitations of inward-looking PMOs.

AIPMO focuses on service-oriented PMOs. For service-oriented PMOs to establish a solid foundation and thrive, increasing their indirect and direct impact on organizational performance, they must ensure that success factors are in place throughout their PMO lifecycles. One critical PMO success factor is a “structured service-oriented approach” to select, design, build, operate, and transform/retire services — i.e., AIPMO’s PMO Services Lifecycle Framework. This framework provides the necessary structure and is core to this course.

The Services and Capabilities Specialists supporting PMO managers typically focus on PMO Services, while PMO managers concentrate on building their PMOs, giving more attention to the PMO Lifecycle Framework. Services and Capabilities Specialists collectively lead the design of an enterprise-wide PMO Services topology and play an active role in co-designing the enterprise-wide PMO topology.

COURSE MODULES

What You Need to Know

Duration

3 Days

Virtual: 24 Contact Hours

Assessment

Exam

Certification

SC-IPMO Certificate

Key Takeaways

  • Understand how to develop your own PMO Service strategy
  • Know how to apply the AIPMO PMO Services Lifecycle Framework
  • Understand how to design an enterprise-wide PMO Services topology
  • Understand the link between services-oriented PMOs and PMO success
  • Spot the traits and determine root causes of poorly structured PMOs
  • Understand the impact a PMO Services and Capabilities expert can have on PMO success
  • Know the key PMO services documentation as part of the PMO Services Lifecycle framework

Who Should Attend?

  • PMO managers, PMO team members, and project managers wishing to understand how to create PMO services following AIPMO’s PMO Service Lifecycle framework
  • PMO directors needing to understand how to create the PMO enterprise-wide service offer, which is a part of the AIPMO’s Strategic framework (also contains the Enterprise PMO Topology)
  • Any senior project stakeholder wishing or needing to be part of a project team and understand/take the lead on supporting the development of PMO services
  • Consultants and other professionals who need to deepen their knowledge
  • PMO sponsors, who would like to learn more about how to increase the value of their PMOs and directly benefit their role and their peers’ in the organization

Teaching Approach

The training approach includes:

  • Short and focused theory blocks
  • Realistic team exercises
  • Group discussions on pertinent topics
  • Analysis of information and presentations of conclusions
  • Realistic role plays
  • Personal coaching (if time allows)

Prerequisites

  • 1 year plus experience in project and/or program management
  • Ideally a formal PM/PMO certification such as IPMO-F, IPMO-P, PMI’s CAPM®, PMP®, APM PMQ, or Prince 2 Practitioner
  • Attendees should have a good working knowledge of project management processes, tools, and techniques
  • Educated to degree level or similar

Exam

  • An exam is given at the end of the course and moderated by the instructor
  • Open book exam, 50 multiple choice questions
  • Duration: 1 hour
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